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AML Dashboard
Designing clarity inside regulatory complexity.
ROLE
Senior UX Designer
(Enterprise FinTech)
FOCUS
AML Dashboard
(Alternative Investments)
OUTCOME
Daster Decisions
(Clear compliance workflows)
Executive Snapshot
The Problem
Operational inefficiencies and unclear compliance signals slowed AML investigations, resulting in backlogs and analyst fatigue.
The Focus
Prioritising system performance, contextual access to data, and review transparency strictly within regulatory constraints.
The Impact
uccessfully improved decision clarity, significantly reduced manual effort, and built stronger client trust though transparent data handling.
Project Overview
Metadata Card
Organization: State Street
Domain: Enterprise FinTech (AML/KYC)
Role: Sr UX Designer
Duration: 4-6 Weeks
Methods: Thematic Analysis, Stakeholder Interviews.
Designing for Anti-Money Laundering (AML)
The AML Dashboard update project aims to enhance and operational efficieancy. While the dashboard performs basic tasks well and offers improved navigation and data flexibility, several areas require attention, including data loading speed, customization limitations, and linkage to KYC documents. This report outlines key strengths, improvement areas, and actionable recommendations.
The dashboard is used daily by compliance teams and client operations, where delays or ambiguity can directly impact regulatory outcomes and client trust.
Key UX Pain Points (Thematic Findings)
Recommendation Mapping
UX Execution
Status Monitor
KYC Status
Filter by Unauthorised Category
Dashboard
Summary Card
Investor Status
Periodic Review
Summary Card
Investor Status
Interaction
Outcome & Impact
Operational Impact
Reduced manual follow-ups and accelerated review cycles.
UX Impact
Lowered cognitive load by keeping data and documents in one view
Compliance Impact
Created clearer audit trails and enabled proactive communication.
Real impact is driven by clarity, not oversimplification. While we can't simplify regulations, we can simplify the interaction. This project succeeded because we honored the complex compliance requirements but stripped away the ambiguity and mental effort for the user.
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